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Terms and Conditions

Thank you for visiting www.kludirak.com. This website is owned and operated by KLUDI RAK LLC, and are the manufacturer/supplier of the goods featured. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions set forth below. If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase. Please take the time to read these terms and conditions.

Services means the sale of KLUDI RAK products. The Website means the website www.kludirak.com

We / Us etc means KLUDI RAK LLC and any subsidiaries, affiliates, employees, officers, agents or assigns.

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You agree that you will not use, nor will you allow or authorize any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website; and may file legal case/s of the respective country. We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

When you place an order via the Site you agree and acknowledge as follows:

(a) Personal details. We will require you to provide personal information including your name, delivery address, email address, telephone contact and valid debit/credit card (in case if the payment is done via credit/debit card) or other relevant payment details. Personal information will be handled in accordance with KLUDI RAK's Privacy Policy as applicable from time to time. While we use reasonable security measures to protect your information we will not be liable for any misuse of this information due to an error in transmission, computer virus or malware or cyber-attack and we recommend that you regularly check to ensure your browser and internet connection are secure and your computer has up-to-date virus software is installed.

(b) Prices and VAT. Unless expressly stated otherwise, all prices on the Site are in UAE Dirhams (AED) and are 5% VAT exclusive. We reserve the right to amend our prices at any time. All of our products are subjected to 5% VAT as made mandatory by the UAE. ‘VAT’ means Value Added Tax - which is the tax payable under the Federal Decree Law No 8 "VAT Law" of 2017.

(c) Payment. You must pay the order amount in full together with any shipping charge through the Site by credit card at the time of making the purchase offer with respect to the relevant goods or pay at the time of delivery. KLUDI RAK accepts major credit cards and accepts payment at the time of delivery in the form of cash or major debit/credit card, but accepts no responsibility for payment errors including as caused or contributed to by your issuing bank, credit card providers, merchant gateways or other payment intermediaries.

(d) Postage/Shipping. Postage/Shipping may incur an additional charge calculated and notified to you at time of purchase. Where postage/shipping is free or included in the purchase price this will be expressly stated. If an order is to be delivered to you at an international address you may need to pay additional customs charges or duties to the relevant authority in addition to the purchase and shipping amounts for your goods to be released to you. Any such charges are your sole responsibility and we encourage you to familiarize yourself with any such customs duties as may apply to your delivery.

(e) Offer and Acceptance. Your order constitutes an offer to purchase with respect to each product comprising the order for the specified price. We will at our discretion accept or reject your offer, and if we have not responded to you within 3 days your offer is deemed to be rejected. If we do not accept your offer for any reason neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance thereof. KLUDI RAK is not required to give reasons for non-acceptance of an offer.

(f) Availability. We give no undertaking as to the availability of any product advertised on the Site. We will notify you as soon as practicable where any goods purchased are unavailable and will promptly provide a refund or credit note.

(g) Cancellation. Once you have submitted an order into our system it may not be possible to cancel the order even if our system notes that acceptance or rejection of your offer is still pending.

(h) Delivery. The estimated date delivery time of your order will be notified to you at the time of purchase, and if no estimated delivery time is provided will be the standard shipping time as quoted by our carriers from time to time applicable to your delivery address and the goods purchased. We give no guarantees regarding shipping time or the performance of our nominated carriers.

(i) Eligibility. The nature of our products do not warrant any age-restrictions, however, we recommend our products should be bought by adults over 18 years in age. By making a purchase on the Site you represent and warrant that you are over 18 years of age, and we may require you to confirm your age in connection with your use of the Site.

(j) Title and risk. Legal title to any product purchased by you on the Site will pass to you when we receive your payment. All risk of loss or damage to goods passes to you when we dispatch the goods, and following dispatch any carriage of the goods to the delivery location designated by you is undertaken by the relevant carrier(s) acting as your agent (in case if the delivery is done by a third-party).

(k) Returns. Subject to these Terms and Conditions and applicable laws, items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in specialty retailer, department store or elsewhere. Should you make an error when ordering online, KLUDI RAK will gladly refund your item up to 14 days from the date of purchase. The returned item must be unused and in its original saleable condition. You are responsible for the shipping and additional postage charges, however, KLUDI RAK may assist you in drooping off the material at a location nearby to you.

If your order is missing an item or contains a damaged product please email us at info@kludirak.com or call us on 800 KLUDI (55834). Please have your order number available.

(l) Order cancellation due to error. If a product is listed on the Site at an incorrect price or with incorrect descriptive information or images due to typographical error or similar oversight at the time of purchase we will notify you and reserve the right to cancel the transaction. If your credit card has been charged we agree to provide a full refund for the total amount debited.

(m) Limited purchase quantities. KLUDI RAK reserves the right to monitor, restrict and/or limit sales or the purchase quantities of products at its sole discretion. KLUDI RAK reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases KLUDI RAK will reduce product(s) to what KLUDI RAK considers a non-commercial quantity. Any commercial size quantities should be requested by email to: info@kludirak.com

(n) International destinations. KLUDI RAK endeavors to monitor international orders to ensure that all items ordered by customers are included in each order and that each order is safely packed for international shipping. However, KLUDI RAK has no control over international customs or postal operations and takes no responsibility for damaged items or items claimed to be missing. KLUDI RAK will not refund any international orders where such claims are made.

(o) Destination restrictions and liability. KLUDI RAK reserves the right to restrict parcels deliverable to or ordered by users located in certain international destinations in its sole discretion. Presently, KLUDI RAK website does not ship to any destination other than UAE. KLUDI RAK is not responsible for the loss of any orders due to untraceable consignments numbers, nor any cost that may be incurred due to customs tax or delivery tax. KLUDI RAK holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and KLUDI RAK holds no responsibility on the order being delivered within a certain timeframe or cost. KLUDI RAK cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them.

(p) Force majeure. If KLUDI RAK is delayed or prevented from performing any of its obligations under these Terms and Conditions by reason of any event or circumstance beyond its reasonable control KLUDI RAK will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

FLAT 50% OFF UAE National Day Sale 

  • Valid 22.11.2023-13-12-2023
  • Limited offer while stocks last
  • No minimum purchase
  • No Returns/Exchange
  • Free shipping on AED 99 +
  • Not valid with any other discount code
  • Certain items (as mentioned on their page) may be excluding this promotion

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

The content of this website including all information, text, graphics, articles, names, logos, trademarks, brands, designs, software and advertisements ("content") are the property of KLUDI RAK and are protected by copyright, trademark and other intellectual property rights, unless expressly indicated otherwise on this website. You must not use this website or replicate our copyright material in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: info@kludirak.com
The trademarks and logos contained on this Website are trademarks of KLUDI RAK. Use of these trademarks is strictly prohibited except with Our express, written consent.

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites. You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

To the maximum extent permitted by law, including the UAE Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to- date. We are not liable for any losses or damages caused by this website or any website linked to or from this website. All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law. If we breach any term, condition or warranty which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty is Pty Ltd to either, at our election: (a) the resupply of the goods you have purchased through this website on the purchase order in respect of which the claim arises or (b) payment of the amount you paid us for those goods. We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms. We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please see Privacy Policy.

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

The products offered on this website are equipped with a water-saving aerator that has been approved by the standardization bodies of UAE - ADQCC and ESMA. In case where you want to have a different aerator, you will need to notify KLUDI RAK after placing the order and update with KLUDI RAK with your requirements. Based on KLUDI RAK's sole decision, the product/s may or may not be sold to you with this change. In case where the product/s are not sold, KLUDI RAK will refund 100% payment back to the payment method in up to 4 weeks.

KLUDI RAK offers warranty on wide range of its products. Please refer to each product page for any guarantee/warranty related information. For more detailed guarantee/warranty information, kindly contact KLUDI RAK at info@kludirak.com or 800 KLUDI. Guarantee/Warranty applicable only if it is explicitly mentioned on the product page.

These terms and conditions are governed by and construed in accordance with the laws of UAE. Any disputes concerning this website are to be resolved by the courts having jurisdiction in UAE. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.