TERMS AND CONDITIONS
Thank you for visiting www.kludi.com. This website is owned and operated by KLUDI LLC, and are the manufacturer/supplier of the goods featured. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions set forth below. If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase. Please take the time to read these terms and conditions.

DEFINITIONS
Services means the sale of KLUDI products. The Website means the website www.kludi.com

We / Us etc means KLUDI and any subsidiaries, affiliates, employees, officers, agents or assigns.

ACCURACY OF CONTENT
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice.

USE
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You agree that you will not use, nor will you allow or authorize any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website; and may file legal case/s of the respective country. We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

TERMS OF TRADE
When you place an order via the Site you agree and acknowledge as follows:

(a) Personal details. We will require you to provide personal information including your name, delivery address, email address, telephone contact and valid debit/credit card (in case if the payment is done via credit/debit card) or other relevant payment details. Personal information will be handled in accordance with KLUDI's Privacy Policy as applicable from time to time. While we use reasonable security measures to protect your information, we will not be liable for any misuse of this information due to an error in transmission, computer virus or malware or cyber-attack and we recommend that you regularly check to ensure your browser and internet connection are secure and your computer has up-to-date virus software is installed.

(b) Prices and VAT. Unless expressly stated otherwise, all prices on the Site are in UAE Dirhams (AED) and are 5% VAT exclusive. We reserve the right to amend our prices at any time. All of our products are subjected to 5% VAT as made mandatory by the UAE. ‘VAT’ means Value Added Tax - which is the tax payable under the Federal Decree Law No 8 "VAT Law" of 2017.

(c) Payment. You must pay the order amount in full together with any shipping charge through the Site by credit card at the time of making the purchase offer with respect to the relevant goods or pay at the time of delivery. KLUDI accepts major credit cards and accepts payment at the time of delivery in the form of cash or major debit/credit card, but accepts no responsibility for payment errors including as caused or contributed to by your issuing bank, credit card providers, merchant gateways or other payment intermediaries.

(d) Postage/Shipping. Postage/Shipping may incur an additional charge calculated and notified to you at time of purchase. Where postage/shipping is free or included in the purchase price this will be expressly stated. If an order is to be delivered to you at an international address you may need to pay additional customs charges or duties to the relevant authority in addition to the purchase and shipping amounts for your goods to be released to you. Any such charges are your sole responsibility and we encourage you to familiarize yourself with any such customs duties as may apply to your delivery.

(e) Offer and Acceptance. Your order constitutes an offer to purchase with respect to each product comprising the order for the specified price. We will at our discretion accept or reject your offer, and if we have not responded to you within 3 days your offer is deemed to be rejected. If we do not accept your offer for any reason neither of us will be under any further liability to the other arising out of your original offer or our non-acceptance thereof. KLUDI is not required to give reasons for non-acceptance of an offer.

(f) Availability. We give no undertaking as to the availability of any product advertised on the Site. We will notify you as soon as practicable where any goods purchased are unavailable and will promptly provide a refund or credit note.

(g) Cancellation. Once you have submitted an order into our system it may not be possible to cancel the order even if our system notes that acceptance or rejection of your offer is still pending.

(h) Delivery. The estimated date delivery time of your order will be notified to you at the time of purchase, and if no estimated delivery time is provided will be the standard shipping time as quoted by our carriers from time to time applicable to your delivery address and the goods purchased. We give no guarantees regarding shipping time or the performance of our nominated carriers.

(i) Eligibility. The nature of our products do not warrant any age-restrictions, however, we recommend our products should be bought by adults over 18 years in age. By making a purchase on the Site you represent and warrant that you are over 18 years of age, and we may require you to confirm your age in connection with your use of the Site.

(j) Title and risk. Legal title to any product purchased by you on the Site will pass to you when we receive your payment. All risk of loss or damage to goods passes to you when we dispatch the goods, and following dispatch any carriage of the goods to the delivery location designated by you is undertaken by the relevant carrier(s) acting as your agent (in case if the delivery is done by a third-party).

(k) Returns. Subject to these Terms and Conditions and applicable laws, items must be returned to their original point of purchase. Regrettably we are unable to accept online returns for products purchased in specialty retailer, department store or elsewhere. Should you make an error when ordering online, KLUDI will gladly refund your item up to 14 days from the date of purchase. The returned item must be unused and in its original saleable condition. You are responsible for the shipping and additional postage charges, however, KLUDI may assist you in drooping off the material at a location nearby to you.

If your order is missing an item or contains a damaged product please email us at info@kludi.com or call us on 800 KLUDI (55834). Please have your order number available.

(l) Order cancellation due to error. If a product is listed on the Site at an incorrect price or with incorrect descriptive information or images due to typographical error or similar oversight at the time of purchase we will notify you and reserve the right to cancel the transaction. If your credit card has been charged we agree to provide a full refund for the total amount debited.

(m) Limited purchase quantities. KLUDI reserves the right to monitor, restrict and/or limit sales or the purchase quantities of products at its sole discretion. KLUDI reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases KLUDI will reduce product(s) to what KLUDI considers a non-commercial quantity. Any commercial size quantities should be requested by email to: info@kludi.com

(n) International destinations. KLUDI endeavors to monitor international orders to ensure that all items ordered by customers are included in each order and that each order is safely packed for international shipping. However, KLUDI has no control over international customs or postal operations and takes no responsibility for damaged items or items claimed to be missing. KLUDI will not refund any international orders where such claims are made.

(o) Destination restrictions and liability. KLUDI reserves the right to restrict parcels deliverable to or ordered by users located in certain international destinations in its sole discretion. Presently, KLUDI website does not ship to any destination other than UAE. KLUDI is not responsible for the loss of any orders due to untraceable consignments numbers, nor any cost that may be incurred due to customs tax or delivery tax. KLUDI holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and KLUDI holds no responsibility on the order being delivered within a certain timeframe or cost. KLUDI cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them.

(p) Force majeure. If KLUDI is delayed or prevented from performing any of its obligations under these Terms and Conditions by reason of any event or circumstance beyond its reasonable control KLUDI will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

PROMOTIONS AND COMPETITIONS
For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.